Tele Caller Executive

5 days ago

Gandhipuram Coimbatore Tamil Nadu, India SHRI ARTHI JEWELLERY Full time

**Job Summary**:
The Telecalling Executive will be responsible for handling inbound and outbound customer calls, providing information, and following up with potential customers. The role focuses on data management, customer relationship building, effective sales pitching, and recording relevant information for internal communication.

**Key Responsibilities**:

- **Data Acquisition**: Obtain and organize customer data from the manager, segmenting it based on the purpose of the call.
- **Purpose Differentiation**: Differentiate and analyze the acquired data to understand the objective and relevance of each call (e.g., new offers, schemes, inquiries, etc.).
- **Sales Pitch Learning**: Master the designated sales pitch and key talking points before initiating calls to customers.
- **Preparation**: Gather all necessary data and information related to ongoing schemes, promotions, or customer concerns to ensure informed communication.
- **Customer Communication**: Make outbound calls to customers, presenting offers convincingly while recording all key information shared during calls.
- **Internal Coordination**: Communicate recorded information to the sales department or other relevant departments as required for effective follow-up and action.
- **Customer Sourcing**: Source additional data and leads by engaging customers in calls, identifying new prospects, and expanding the customer base.
- **Customer Follow-Up**: Diligently follow up with customers to maintain strong relationships and support the sales team in achieving targets.

**Key Skills Required**:

- Excellent communication and persuasion skills
- Ability to work with data and maintain organized records
- Proficiency in understanding sales pitches and product knowledge
- Multitasking and problem-solving capabilities
- Collaborative mindset to work with sales and other departments

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Yearly bonus

Work Location: In person

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