Credit Officer

1 week ago

Delhi, India SUDHMURA SERVICES PRIVATE LIMITED Full time

Roles:

- 1.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving

DOVR status.

2. Prepare a note sheet with notes reflecting all queries and pending documents. This

note sheet is the support tool to call the customer and resolve pending issues

3. NECESSARILY call the customer. We expect all customers to be called so that we

agree to next action for every document and query. There are instances when a

4. Prepare the interview sheet on line and as part of the interview sheet, update all

pending documents and queries. All pendency’s to be assigned for next action, date

& time, the person who will perform the next action.

5. Refresh dashboard to understand if all pending documents and queries are resolved

even while the status remains ITPD.

6. Ensure all actions due by all concerned are taken, follow up done with the customer

and SO, if required, new action date and time assigned. Wherever required due

escalations to be done for non performance of action due

7. It is expected that the Officer Credit will complete the file and move it to RHDFC

stage in 3 working days of the file achieving DOVR status.

8. 80% of the files submitted as RHDFC should not appear in File Requirements (FR).

9. The rest 20% should be resolved within 2 working days of the FR being raised.

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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