Customer Relationship Executive

2 days ago

Bengaluru, India Conneqt Business Solutions Full time

**CRE - HDFC/IDFC/UBI/INDUSIND**

Business Unit:
Collections

Department:
Collections

Edu Qualifications:
Undergraduate (SSC or HSC)

Preferred Grade:
1A

Age group:
above 18 years

Designation:
CRE

Min. work experience:
0 - 2 years

Preferred Industry/ sector:
Auto(Commercial / Passenger Vehicles), **Agri Loans**, **Tractor Loans**, Banking (Personal loans/Credit Cards)

Salary range(pM)

18-22K

Span of Control

Reporting to: Team Leader

Supervises (directly/indirectly): Nil

Organogram

Chief Operating Officer

|

Business Head - Collections

|

National Manager

|

Regional Manager

|

State Head

|

Team Leader

|

**CRE**

Role statement (summary of the role in 1 or 2 sentences):
Execute recoveries / Collections as per accounts assigned

Core Responsibilities:
Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against issue of temporary cash receipts/ acknowledgements on a daily basis to the concerned designated person and obtain proper acknowledgement

Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly

Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paper work and submit the same to the concerned with all records properly maintained

Understanding of the collections Policy and effective implementation for recoveries

Ensure all the SLA is been met and adhered to & targets assigned are met month on month

Ensure 100% visits with TAT are conducted and the same is recorded on system

Need to ensure the collected payments are deposited and credited into the customers’ accounts within the specified TAT

Need to collect correct phone numbers from the field and update the same during daily review meetings

Competencies:
**Knowledge**:
Awareness of the Client process

Basic understanding of Collections with through knowledge of process & SLAs

**Skills & Abilities**:
Ability to plan & arrange for collection

Cordial & Polite

Field collection experience

Hardworking

Other attributes

Unique Identification Code(UIC)

Collections/SAM/06

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7975820882

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