Call Center Representative

2 weeks ago

Mumbai Maharashtra, India Transworld Systems, Inc. Full time

**Please Note**:

- ** English** language proficiency is **required**for this role.
- This is a **full-time**, **_work from office_** role.
- This requires a U.S. schedule - India **_Night shift_**

**MEGA JOB FAIR WALK IN AT VASHI OFFICE**

**Walk In Interviews**:
Monday to Friday

4:00 PM to 8:00PM IST

**Address**:
Transworld Systems Inc.

Vishwaroop IT Park,7th Floor,

Vashi, Navi Mumbai - 400703

**TSI Recruitment**:
Kindly carry your Updated resume and Photo ID proof.

Meet: HR - Shagufta Sayed

**Work Location**: This is an **On Site**position and location is **Vashi**at

**_ 7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai - 400705_**

**Compensation**: INR - Mumbai: ₹16,500 monthly

**Shift**: Night / Days Off: Saturday and Sunday

**_

**_ Contact:_** _Saiqa _859 157 8918_

Build Your Future Come join our thriving team as a Semi-Voice Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

**Why should you consider TSI (part of TSI family of companies)?**
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous Incentive opportunity
- Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays
- Transport facility (Depends on policy and shift) - Transportation provided
- Working 5 days/week

**In This Role, You Will**:

- ** Data Management**: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
- ** Documentation Review**: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
- ** Compliance**: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
- ** Communication**: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
- ** Reporting**: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Graduate Fresher’s or HSC + Minimum 6 months of experience.
- Customer-centric attitude with strong problem-solving skills.
- Adaptability to changing processes and requirements.

**This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.**

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