Order Processing Support 3
17 hours ago
**About Us**
**Role Summary**
Work with Regional OP TLs and L2s to process orders, Follow the wiki/Instruction on the mail/Check lists while processing the orders and ensure company policies are being adhered to at all times
Monitor Case queue/order queue throughout the day, any stuck orders to be reviewed and to be cleared with the help of TLs/L2s,
To be clear on the wiki instructions/Export Policy/Billings Policy/Global Order Processing Practices and any doubt to be cleared with the help of TLs/L2s.
Ensure on the Job behaviour and utilization of the company resource is in line with HR Policy
**What you will do**:
- Regularly reviews of Case queue and Orders queue and to clear any stuck order/Case with the help of Regional TL/L2s.
- Regularly updating the Out side SLA Metrics, Case comments updation.
- Follow the wiki/other instructions while processing the orders.
- Follow the Export policy/billing policy while processing the orders without any deviation.
- On the month end/Quarter End/Year end, please ensure that we plan our day as per the expectation of TL and leave after informing TL.
- On Holiday/Month end, quarter end, year end, we need to ensure the skeleton staff in order to meet the business requirement and need to support TL positive as much as possible.
- Ensure all your orders are processed within agreed SLAs.
- Apart from orders, whatever is expected on daily basis is fulfilled accordingly, for example, outside of SLA reason to be updated while processing the orders (missing ones within 48 hours), Case value/reason to be updated immediately.
- Any planned leave first needs to be approved by TL, then HR portal and calendar needs to be updated.
**What you will bring**:
- Prior experience (1-2 yeas) in Sales order processing
- Good team player skills
- Should be able to work in high volume and pressure environment as meeting deadlines are critical for this role.
- Willingness to work in night shift & UK shift
LI-Remote
B1
**Ready to Join Us?**
**What's Great About Sophos?**
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
- Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
**Our Commitment To You**
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
**Data Protection
-
Order Processing Support 4
17 hours ago
India Sophos Full time**About Us** **Role Summary** Develop an in-depth understanding of the entire order processing workflow, including order intake, logistics, invoicing, Pricing/Quoting, System Understanding and customer service. Stay up to date on any changes or updates to order processing policies, procedures, and systems. Continuously learn about the various factors...
-
Order Processing Specialist
2 hours ago
India FVC Full timeCustomer Service – Order Processing Specialist (Remote – India)Location: Remote (India-based)Employment Type: Full-time | Work from HomeDepartment: Sales Operations & ProcurementCompany Description:FVC is a value-added distributor (VAD) providing tangible solutions across vital areas of enterprise computing – Unified communications, Audio-Visuals,...
-
Order Processing Specialist
5 days ago
India FVC Full timeCustomer Service – Order Processing Specialist (Remote – India) Location: Remote (India-based) Employment Type: Full-time | Work from Home Department: Sales Operations & Procurement Company Description: FVC is a value-added distributor (VAD) providing tangible solutions across vital areas of enterprise computing – Unified communications,...
-
Order Processing Specialist
5 days ago
India FVC Full timeCustomer Service – Order Processing Specialist (Remote – India) Location: Remote (India-based)Employment Type: Full-time | Work from HomeDepartment: Sales Operations & ProcurementCompany Description: FVC is a value-added distributor (VAD) providing tangible solutions across vital areas of enterprise computing – Unified communications, Audio-Visuals,...
-
Order Processing and Licensing Administrator
2 weeks ago
India Akshya Patra Services Full timeJob Description Position: Order Processing and Licensing Administrator Experience: 5+ years Work Mode: Remote Duration: Full-Time Compensation: 1,10,000 per month Role Overview We are looking for an experienced Order Processing and Licensing Administrator to join our Revenue Operations team. The role involves managing sales order processing, ensuring...
-
Order Processing and Licensing Administrator
3 weeks ago
India Akshya Patra Services Full timeJob DescriptionPosition: Order Processing and Licensing AdministratorExperience: 5+ yearsWork Mode: RemoteDuration: Full-TimeCompensation: 1,10,000 per monthRole OverviewWe are looking for an experienced Order Processing and Licensing Administrator to join our Revenue Operations team. The role involves managing sales order processing, ensuring timely and...
-
Remote Order Processing Coordinator
2 weeks ago
India beBee Careers Full timeRemote Order Processing SpecialistAs a Remote Order Processing Specialist, you will play a pivotal role in maintaining operational efficiency while delivering a seamless customer experience. This position involves managing sales order processing, ensuring timely and accurate license provisioning, and acting as a liaison between customers and internal...
-
India beBee Careers Full timeJob SummaryWe are seeking an experienced Order Processing and Licensing Specialist to join our Revenue Operations team. This role involves managing sales order processing, ensuring timely and accurate license provisioning, and acting as a liaison between customers and internal teams.About the RoleAccurately process incoming orders, ensuring completeness and...
-
Cloud Order Support Lead
1 day ago
India beBee Careers Full timeJob Overview:As an Oracle Functional Consultant, you will play a critical role in supporting the Order Booking process within Oracle Cloud Order Management. This involves providing expert functional support, analyzing and optimizing order flows, and designing and configuring Oracle Cloud Order Management to meet business needs.Responsibilities:Lead and...
-
Order Processing Associate
2 weeks ago
Bengaluru, India Bruker Full timeJob Description Overview At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In...