Tele Calling Executive
6 days ago
Ø Manage Inbound and outbound calls in a timely manner.
Ø Enter new customers' information into the system.
Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions.
Ø Meet personal/team targets.
Ø Building lasting relationships with customers and other team members based on trust and reliability.
Ø Document all call information according to standard operating procedures.
Ø Identify and assess customers’ needs to achieve satisfaction.
Ø Build sustainable relationships and trust with customers through open and interactive communication.
Ø Handle customer complaints, and provide appropriate solutions and alternatives.
Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration
Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
Ø Coordinate with the delivery team and the customers during the actual delivery
**For more info-8137077723**
Pay: ₹12,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- West Fort, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 1 year (preferred)
- tele sales/sales: 1 year (preferred)
Work Location: In person
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