Tele Calling Executive

14 hours ago


West Fort Thrissur Kerala, India IRISH EXPERT LLP Full time

Ø Manage Inbound and outbound calls in a timely manner.

Ø Enter new customers' information into the system.

Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions.

Ø Meet personal/team targets.

Ø Building lasting relationships with customers and other team members based on trust and reliability.

Ø Document all call information according to standard operating procedures.

Ø Identify and assess customers’ needs to achieve satisfaction.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Handle customer complaints, and provide appropriate solutions and alternatives.

Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration

Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up

Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders

Ø Coordinate with the delivery team and the customers during the actual delivery

**For more info-8137077723**

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- West Fort, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- tele sales/sales: 1 year (preferred)

Work Location: In person


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