Voice Process Executive

2 days ago

Vadapalani Chennai Tamil Nadu, India AMALGAMATIONS REPCO LTD Full time

Voice Process Executive's job typically involves handling customer inquiries, resolving complaints, and providing information via phone, aiming to ensure customer satisfaction and efficient service delivery. Here's a more detailed breakdown of the role: Key Responsibilities: Answering Customer Inquiries: Addressing customer questions about products, services, or processes. Resolving Complaints: Handling customer complaints professionally and efficiently, finding solutions and alternatives. Providing Information: Offering accurate and helpful information to customers. Identifying Customer Needs: Assessing customer needs to ensure satisfaction and tailor solutions. Recording Interactions: Maintaining accurate records of customer interactions, transactions, and inquiries. Updating Customer Information: Keeping customer databases up-to-date with accurate contact information and preferences. Following Up: Ensuring that customer issues are resolved and following up to confirm satisfaction.

**Job Types**: Full-time, Fresher

Pay: ₹18,649.03 - ₹39,541.67 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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