Voice Process Executive

5 days ago

Velachery Chennai Tamil Nadu, India Integel Institute of Technology Full time

*Voice Process Executive*

*Location:* Chennai, Coimbatore, Hyderabad, Bangalore

*Job Type:* Full-time

*Job Description*

We are thrilled to offer exciting opportunities to join the team of one of our leading MNC clients in South India

We are seeking experienced and customer-oriented professionals for the role of *Voice Process Executive*. In this role, you will handle customer queries, provide resolutions, and ensure a high level of customer satisfaction through effective communication.

*Key Responsibilities*
- Handle inbound and outbound calls, providing top-notch customer support.
- Resolve customer issues, queries, and complaints professionally.
- Maintain accurate records of all customer interactions.
- Meet performance targets and ensure high customer satisfaction.
- Collaborate with the team to achieve departmental goals.
- Address requests related to product support, information, and billing inquiries.

*Requirements*
- *Experience:* 3-8 years in customer service or voice process roles.
- *Skills:*
- Excellent verbal communication skills in English (additional language skills are a plus).
- Strong problem-solving abilities and a customer-first approach.
- Ability to work in a fast-paced environment and handle multiple tasks.
- *Preferred:*
- Flexible to work in rotational shifts (24/7).
- Graduation or relevant work experience.

*Perks and Benefits*
- Competitive salary package.
- Opportunities for professional growth.
- Work with a leading MNC and a dynamic team.

*How to Apply*

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Work Location: In person

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