Customer Relationship Executive

4 days ago

Haora Howrah West Bengal, India AUTO TECH CO Full time

A highly motivated and articulate female professional with a passion for the automobile/hospitality/Tourism sector. We are looking for an experienced Tele caller to join our dynamic team and drive customer engagement and sales support.

Key Requirements & Qualifications
- **Communication Skills**: Exceptional verbal communication in, e.g., English, Hindi, and local language]. Must be clear, persuasive, and professional.
- **Industry Knowledge**: Familiarity with common automotive terms, sales processes (e.g., test drive scheduling, service, follow-ups), and service processes is highly valued.
- **Soft Skills**: Strong listening skills, excellent phone etiquette, persistence, and a patient, customer-centric attitude.
- **Technical Proficiency**: Comfortable using CRM software and Microsoft Office suite (Word, Excel).

Role & Responsibilities

The Telecaller will be responsible for a range of activities crucial to our customer relationship and sales pipeline:

- **Lead Generation & Nurturing**: Contacting potential customers from various databases (new inquiries, existing client lists) to introduce our vehicles/services and qualify leads.
- **Appointment Setting**: Scheduling appointments for our sales and service teams, such as **test drives** or **service bookings**.
- **Follow-up**: Conducting timely follow-up calls for sales inquiries, service feedback, and post-sales satisfaction.
- **Customer Relationship Management**: Maintaining accurate and detailed records of all interactions and transactions in the company's CRM system.
- **Product Knowledge**: Quickly learning and effectively communicating the features, benefits, and current offers on our range of vehicles and services.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

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