Customer Support Executive

1 week ago

Allahabad, India uCertify Full time

**About uCertify**:Founded in 2004, uCertify is a US Based IT/Education Technology Company with offices in San Francisco, Allahabad, and Noida. uCertify is the leading provider of exam preparation solutions for certification exams from all major IT vendors such as Microsoft and Oracle. We partner with major publishers such as Pearson and McGraw-Hill. uCertify is very well known in the area of education technology. uCertify has won a record 46 CODiE awards in the last ten years including two coveted Best Overall Education Solution Awards in 2015, 2017 and 2022.

**Responsibilities**:

- Diagnose and resolve bugs.
- Ask customers specific questions to get to the bottom of the issue quickly.
- Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.
- Assign unsolved issues to the appropriate internal teams.
- Provide customers with timely and accurate feedback.
- Ascertain that all issues are adequately documented.
- Organize and manage multiple open issues at the same time.
- Prepare timely and accurate reports.
- Notes and guides can be used to record technical knowledge.
- Maintain a relationship with clients and customers.

**Requirements**:

- Computer systems, mobile gadgets, and other tech products are well-understood.
- Ability to troubleshoot and resolve fundamental technical difficulties.
- Knowledge of remote desktop software and help desk software.
- Excellent communication and problem-solving abilities.
- Ability to provide written and verbal step-by-step technical assistance.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.

US Process (Night Shift)

Location : Prayagraj

**Benefits for Employees**:

- Tremendous Growth Opportunity-Upto 3 times growth in 5 years
- Annual Performance Appraisal
- Technology Allowance (laptop is mandatory)
- Punctuality Allowance
- Employee Provident Fund
- Medical Allowance
- Meal Allowance
- Maternity Leave
- 12 weeks
- Paternity Leaves
- 1 week
- Interest-Free Laptop Loan
- Talent Recognition-Star Performer Award
- Promotion from within
- Employee Referral Programs
- Fun At Work
- uCertify Day & Exciting Contest
- Open Door Policy
- Five Day Work Week
- Amazing Learning Opportunities

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9770000983

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