Digital Experience Associate

Bloomreach is the world's #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:
**Discovery**, offering AI-driven search and merchandising-
**Content**, offering a headless CMS-
**Engagement**, offering a leading CDP and marketing automation solutionsBloomreach is seeking a **Digital Experience Associate **to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering closely with our enterprise Digital Experience Managers (DXMs) as well as customers' delivery teams, the Digital Experience Coordinator will help our customers envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Your role will require significant collaboration with internal teams, working cross-functionally with our DXMs, Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.

Strong organization skills, a collaborative mindset, intellectual curiosity, and critical thinking background are key elements for success in this role.

**What you'll do**:

- Partner with DXMs to create customer-facing materials such as presentations for Executive Business Reviews, value demonstrations, and solution audits/scorecards
- Submit requests for data from our analytics team and review findings with alongside the DXM
- Pull in cross-functional resources such as Product, Support, and Services as needed to execute against the customer's roadmap
- Capable of stepping in and managing their account(s) in the absence of the DXM
- Maintain accurate records of client activity and health in both Salesforce and ChurnZero
- Monitoring quality of key program features and deliverables, and proactively flag any risk to account health

**What you'll bring**:

- 2+ years of professional experience in customer success, project management, or professional services
- 1+ years of relevant experience in digital experience technologies
- Comfortable reading and pulling insights from raw data
- Ability to create organized and compelling presentations for our customers
- Knowledge in Excel.
- Excellent written and verbal communication skills, with creative, out-of-the-box thinking
- Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
- Extremely organized and able to prioritize and multitask effectively
- Hands-on SaaS experience is a plus
- Experience with SEO, Site Search, and Merchandising tools are a plus
- E-commerce experience is a plus
- BA/BS degree

**Your success story will be**:

- In 30 days, you will complete the role onboarding process and relevant certifications.
- In 60 days, you will start talking to your customers and continue the product learning.
- In 90 days, you will completely take over the accounts and involve in team projects.

**More things you'll like about Bloomreach**:
**Culture**:

- A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
- We believe in flexible working hours to accommodate your working style.
- We work remote-first with several Bloomreach Hubs available across three continents.
- We organize company events to experience the global spirit of the company and get excited about what's ahead.
- We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

**Personal Development**:

- We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
- Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes