Condition Monitoring Advisor

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our condition monitoring teams use their knowledge, skills, and abilities to interpret the 5 elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) and provides meaningful insights as to what is happening on the equipment. In this role, you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively. This will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

**Job Responsibilities and Duties**:

- Aggregate and correlate the five elements of condition monitoring (wherever applicable) to provide meaningful insights as to what is happening on the equipment
- Maintain working knowledge for each of the 5 elements of condition monitoring
- Understanding of engine/heavy equipment performance and systems
- Provide information for equipment management lead tracking and resolution

**. To lead minimum three dealers**
- Assists with preparing reports regularly to be distributed to Caterpillar dealers detailing financial outcomes and key CM KPIs for CMA recommendations.
- Communicate recommendations verbally as required to Caterpillar dealers
- Build collaborative relationships & act as a consultant with equipment management personnel.

**. Responsible for monitoring assigned assets**

**. Exceed 90% quality in terms of recommendations recorded**

**. Assist with Quality audit and act as a mentor to new hires and peers**
**. Assist with special projects based on business requirements**
- Assist in the recruit process to hire the right talent
- This position requires working onsite five days a week.

**Basic Qualifications**:
Experience in product support and/or engineering fields

A college or university degree, technical certification, or equivalent experience

Demonstrated experience in condition(health) monitoring

Experience of using multiple software/business systems to gather data

Proficient in MS office with strong emphasis on MS excel or other analytics tools

Performed data analysis and correlation on sets of data

Ability to deduce and draw conclusions from the analysed data

Sound technical ability in servicing/repair of construction equipment, diagnostics tools, data analysis to aide fault finding

**Skill Descriptors**
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:

- Communicates the importance of customer needs/expectations and commits to resolving them.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:

- Follows proper data gathering and analysis processes and policies.
- Reports problems that arise in the data collection process.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:

- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Level Basic Understanding:

- Explains characteristics and steps in an effective decision-making process.

Level Working Knowledge:

- Delivers helpful feedback that focuses on behaviours without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.

Level Working Knowledge:

- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working K