Condition Monitoring Advisor

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our condition monitoring teams use their knowledge, skills, and abilities to interpret the 5 elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) and provides meaningful insights as to what is happening on the equipment. In this role, you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively. This will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

Job Responsibilities and Duties:

- Aggregate and correlate the five elements of condition monitoring (where all are available) to provide meaningful insights as to what is happening on the equipment.
- Understanding of Engine/Heavy Equipment performance and systems
- ** Handling dealer(s), stake holder updates, and internal partners.**
- Assists with Preparing reports regularly to be distributed to Caterpillar dealers detailing financial outcomes and key CM KPIs for CMA recommendations.
- Communicate verbal recommendations as required Caterpillar dealers.
- Build collaborative relationships & act as a consultant with equipment management personnel.
- This position requires working onsite five days a week.

**Skill Descriptors**

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:

- Communicates the importance of customer needs/expectations and commits to resolving them.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:

- Follows proper data gathering and analysis processes and policies.
- Reports problems that arise in the data collection process.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:

- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Level Basic Understanding:

- Explains characteristics and steps in an effective decision-making process.

Level Working Knowledge:

- Delivers helpful feedback that focuses on behaviours without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.

Level Working Knowledge:

- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:

- Provides prompt and effective responses to client requests and interactions.
- Monitors client satisfaction levels on a regular basis.

**Additional Info**:
This position will require travelling about 30% of the time.

**What You Will Get**:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

**Final Details**:
**About Caterpillar**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a