Customer Engagement Executive

23 hours ago

Vadodara, India TecSo Charge Zone Pvt. Ltd. Full time

**Responsibilities**:
1) Attend customer calls to providing product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.

2) Attend customer calls to Assist with EV Charging-related issues, orders, refunds etc.

3) Monitor Charging Network to be up and running.

4) Take ownership on resolution of customer issues.

5) Escalate unresolved issues to relevant internal teams.

6) Make proactive calls to customers for service information, survey, feedback.

7) Ensure adherence to the defined timelines for the resolution of customer’s queries.

8) Adherence to the escalation matrix to highlight issues to respective customer complaints.

9) Collect prompt and accurate customer feedback

10) Ensure accurate data entry into the CRM to maintain complete trails of the interactions received

**Requirements**:
2) Experience in Customer relationship / Customer retention

3) Should be pleasant and empathetic while interacting with customers

4) Has attention to detail to analyze the issue of the Customer

5) Adaptability - should be flexible to adapt to changing scenarios and regulatory framework

6) Customer orientation and ability to adapt/respond to different types of customers

7) Familiarity with CRM systems and practices

8) Self-motivated to achieve quality and service results

**Educational and Professional Background**

1) Minimum qualification: Graduate (Any stream, computers preferable)

2) Minimum 1-2 years’ experience in Customer Care profile

3) Good communication skills with proficiency in English & Hindi

4) Well versed with MS Office, Google Sheets, and conversant with CRM tools

5) Awareness about EV (Electric Vehicle) and EV Charging will be an added advantage.

**Salary**: From ₹200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Telecaller: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9974035984

  • Customer Relations Executive

    2 weeks ago

    Vadodara, Gujarat, India HR Yaar Full time

    Job Title: Customer Relationship ExecutiveLocation: Andheri, MumbaiIndustry: Luxury Real EstateExperience: 1+ yearsRole Overview:We are seeking a polished, customer-oriented Customer Relationship Executive to be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring...

  • Customer Care Executive

    1 week ago

    Vadodara, India Nabhi Sutra Full time

    Manage incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives...

  • Customer Service Executives

    1 week ago

    Vadodara, India Tronicles System Services LLP Full time ₹ 9,000 - ₹ 25,000

    Description We are looking for Customer Service Executives to join Tronicles System Services LLP, a leading BPO based in Vadodara. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers based in USA. You will be involved in handling customer inquiries, resolving...

  • Customer Service Executives

    17 hours ago

    Vadodara, India Tronicles System Services LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for Customer Service Executives to join Tronicles System Services LLP, a leading BPO based in Vadodara. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers based in USA. You will be involved in handling customer inquiries, resolving issues, and...

  • Customer Support Executive

    1 week ago

    Vadodara, India AMATEC Full time

    Job Title: Customer Support Executive Location: Alkapuri, VadodaraWorking Hours: 10:00 AM to 7:00 PMSalary: ₹12,000 – ₹15,000 per month Job Description: We are looking for a polite, patient, and customer-focused Customer Support Executive to join our team in Vadodara. The ideal candidate should have excellent communication skills and a genuine desire...

  • Head Transformers Testing

    2 days ago

    Ahmedabad, Vadodara, India Executive Tracks Associates Full time US$ 1,50,000 - US$ 2,00,000 per year

    Experience Required: Minimum 15+ years Education: BE/BTechRole OverviewThe Head of Power Transformers Testing will lead the testing operations for high-voltage transformers (400 to 765 kV class), ensuring compliance with global standards, customer specifications, and internal quality benchmarks. This role demands deep technical expertise, strategic...

  • Customer Service Executive

    1 week ago

    Vadodara, India Triedge Solution Full time

    Position: Customer Service Executive Stipend: 15000 Monthly Location: Vadodara Roles and Responsibility: We are looking for Customer Service Executives for our reputed brand, good communication skills required, freshers can apply, knowledge about automobiles will be a great add-on. Responsibilities and Duties - Will be responsible for day to day...

  • Customer Care Executive

    1 week ago

    Vadodara, India Maxicus kochartech Full time

    Open Position: Customer care executive Job Role: As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods. **Job Description**: - Provide accurate, valid, and complete information by using the right...

  • Customer Care Executive

    1 week ago

    Vadodara, India Maxicus Full time

    Open Position: Customer care executive Job Role: As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods. **Job Description**: - Provide accurate, valid, and complete information by using the right...

  • Customer Support Executive

    6 days ago

    Vadodara, India KarizmaKonnect Full time

    Designation - Customer support executive Process - Voice/Non Voice Shift - Rotational Week of - Rotational Benefits - ESIC|PF| Over Time |Other incentives (if any) Voice : Hindi, Gujarati, Marathi, Bengoli, Assammee, Punjabi Language Non Voice : English **Salary**: ₹10,000.00 - ₹150,000.00 per month Schedule: - Rotational shift Supplemental pay...