Room Attendant

17 hours ago

Bengaluru, India Svenska Design Hotel Full time

The role of a hotel room attendant is varied and includes many different responsibilities. The main duties and tasks associated with the role are broken down below:
**1. Hotel Room Cleaning**

Perhaps the single most important duty linked to the role of room attendant is the cleaning of hotel rooms. This can include the provision of housekeeping services while guests are staying in the hotel, but also includes cleaning hotels after guests have checked out and then preparing the room for the next arrival. As room attendants are often around guests’ personal possessions, it is essential that all attendants can be fully trusted.

**2. Quality Control**

Another key responsibility of a hotel room attendant is focused on overall quality control. This can include alerting the hotel to issues with items in the room, such as beds and furniture being broken, but also identifying other areas where the quality of a hotel’s offerings may be affected. For instance, room attendants may need to report issues with hotel technologyto the maintenance team, or highlight any problems with the hotel decor.

**3. Cleaning of Communal Spaces**

While a room attendant in a hotel will have a strong focus on activities related to guest rooms, it is important to understand that most room attendants will also have responsibilities connected to other areas of the hotel. Communal spaces, such as the lobby, bar, restaurant, gym, pool area, car park, hallways, and public bathrooms will all need to be kept clean, tidy and safe, and room attendants will typically take on many of these tasks.

**4. Laundry Services**

Another key component of the role of room attendant involves carrying out laundry-related activities. After all, sheets, pillows, towels and other similar items in rooms need to be fully washed and disinfected for future use. Meanwhile, room attendants will need to spend time gathering these items from the laundry and putting them back in rooms. Beyond this, room attendants may also be tasked with keeping the laundry area itself clean and tidy.

**5. Representing Hotel Culture**

Finally, a housekeeping room attendant is likely to have face-to-face interactions with guests and there is a solid customer service component to this, as the attendant will need to be polite, friendly, helpful, and knowledgable about the hotel. Furthermore, a room attendant will need to help to convey the broader hotel culture by adopting the right outlook, using the right terminology, and going the extra mile to help guests and improve their stay.

**Job Type**: Regular / Permanent

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

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