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Customer Care Executive

2 weeks ago

Gurgaon, India Kalp Solutions Full time

Job Title: Customer Care Executive

Location: Gurgaon

Shifts: Day and Night Shifts

Experience: 0-3 years

**Responsibilities**:

- Provide accurate and timely information about products, services, and policies to customers.
- Resolve customer issues and complaints effectively and efficiently, ensuring a positive resolution.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Meet and exceed performance targets, including response time, quality, and customer satisfaction metrics.
- Maintain a high level of product knowledge to address customer inquiries and provide appropriate recommendations.
- Identify opportunities for process improvements to enhance the overall customer experience.

**Requirements**:

- 0-3 years of experience in customer service or a related field.
- Excellent verbal and written communication skills in English.
- Ability to work in both day and night shifts as per the business requirements.
- Self-motivated and able to work independently as well as in a team environment.
- Strong problem-solving and decision-making abilities.
- Customer-centric mindset with a passion for delivering exceptional service.
- Proficient in using computer systems.
- Must be located in or willing to commute to Gurgaon.
- No cab facility available, but travel allowance will be provided.

**Benefits**:

- Travel allowance provided.
- Opportunities for growth and career development.
- Collaborative and supportive work environment.
- Training and learning programs to enhance skills.

How to Apply:
We are an equal opportunity employer and value diversity.

Join us and play a vital role in delivering exceptional customer experiences

CustomerCareExecutive #CustomerService #CustomerExperience #Gurgaon#JobOpportunity

**Salary**: ₹15,000.00 - ₹38,000.00 per month

Schedule:

- Day shift
- Night shift
- UK shift
- US shift

Ability to commute/relocate:

- Gurgaon, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Speak with the employer**
+91 8707057711