Service Desk Agent
5 days ago
Answer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware
- India - Bangalore
- Young professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Health insurance- International environment- Job with purpose- Mentor program- Modern and centrally located office- Onboarding program**Your skills**:
- Excellent English skills in oral and written
- Ideally first experience in dispatching
- Willingness to work in shifts also covering night times and weekend
- Willingness to multi-task and move across different requirements, accept changes and be flexible
**Your Tasks**:
You will work as a full-time commercial employee in the Service Desk in our office in Bangalore - for one of the best IT service providers in the world. You will work in international project management supporting our service delivery managers. Your tasks include:
- Answer calls of customers, clients and technicians
- Ticket handling for requests dealing with server hardware
- Coordination of our field service engineers across US
- Handling the orders of hardware spare parts
- Being the first point of contact for our engineers
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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