Customer Support Executive

3 days ago

Ernakulam District Kerala, India Hexanova Full time

**Full job description**

We are looking for an academic counsellor in our sister concern company of minimum 1-5 years experience and can join immediately or in two weeks of time.

**Experience of minimum 1 years as an Academic counselor, mandatory.**

**Role Description**

This is a full-time, on-site role for a Senior Academic Counselor based in Kochi. The Senior Academic Counselor will be responsible for providing student counseling, career guidance, and academic advising. Daily tasks will include meeting with students to discuss their academic and career goals, developing individualized educational plans, and assisting with the enrollment process. The counselor will also support students in overcoming academic challenges and ensure they have a positive educational experience.

**Key Responsibilities**:

- Advise students/ parents for their learning needs through structured
- Counseling Sessions.
- Fix appointments and conduct online demo sessions on a daily basis
- including follow up sessions.
- Learn/ Upgrade one’s own Product Knowledge and Sales Skills to achieve
- and exceed growing Sales target(s).
- Possess sound knowledge and understanding of consumer (students
- and parents) behaviour.
- Effective Counseling of students about our various courses
- Achieving monthly, Quarterly sales targets for Admissions
- Support Junior level counsellors with their target
- Coordinating for webinars/seminars and other promotional activities for
- student registration

**This is a work from office opportunity.**

**This job may broadly searched as student counselor, academic counsellor, senior academic counselor, career counselor etc.**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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