Customer Support Executive

2 hours ago

Ernakulam District Kerala, India G8 INDOGULF PVT LTD Full time

**Job Title**: Customer Support Executive
**Location**: Ernakulam
**Company**: G8 Express
**Experience Required**: 1-3 years (Field Experience in Tours, Travel, or Transportation Preferred)
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Act as the main point of contact for customers, handling inquiries, concerns, and service requests.
- Conduct field visits to customers for feedback, follow-ups, and service updates.
- Maintain and strengthen relationships with clients in the transportation and travel segment.
- Ensure timely coordination with operations and service teams to meet customer requirements.
- Address customer complaints efficiently and ensure issues are resolved to their satisfaction.
- Maintain detailed records of interactions, visits, and feedback.
- Provide insights and suggestions for service improvements based on customer feedback.
- Promote company services and assist in upselling where applicable.

**Requirements**:

- Bachelor's degree in Business, Hospitality, Travel & Tourism, or a related field.
- 1-3 years of field experience in customer service, preferably in **tours, travel, or transportation** industries.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to travel regularly for client visits.
- Familiarity with transport logistics or travel operations is a plus.
- Proficiency in MS Office and basic CRM tools.
- Fluency in English and regional languages (preferred).

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Ernakulam District, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

Expected Start Date: 11/08/2025

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