Customer Support Executive

7 days ago

Teynampet Chennai Tamil Nadu, India Agrya Consulting Private limited Full time

**Designation : Customer Support Executive** **" Walk in drive on 19-11-24 to 22-11-24 "** **Time : 10.30 am to 4 pm.** **Address : First Floor, Maan Sarovar Tower, 375 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018.** **About Us**: Effortless is a platform designed to assist startups and SMBs in managing their finances and ensuring compliance. We provide a "Finance Co-Pilot" for founders, finance teams, chartered accountants, and service providers, helping them maintain accurate financial records and stay 100% compliant. **Position Overview**: Effortless seeks a **dynamic and results-driven Customer Support Executive** to join our growing team. This role requires exceptional communication skills, strong problem-solving abilities, and a customer-first mindset to effectively support and resolve client issues. **Key Responsibilities**: - Communicate with customers clearly and professionally (both verbally and in writing), explaining complex information in a way that matches the customer’s understanding. - Analyze and troubleshoot customer problems, offering clear, actionable solutions. - Handle escalated customer inquiries or complaints, ensuring customer satisfaction and timely resolution. - Monitor and analyze customer service metrics to identify opportunities for process improvement. - Follow up with customers on open queries and ensure timely resolution, providing feedback and updates as necessary. **Qualifications**: - Bachelor's degree in administration or a related field. - Minimum of 2 years of experience in customer support or a similar role. - Strong verbal and written communication skills. - Experience using CRM systems to track customer interactions. - Strong computer skills. - Knowledge of mediation and conflict resolution techniques is preferred. Pay: From ₹20,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak with the employer** +91 7806804860

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