Opening for Bank Payroll

5 days ago

Thane, India Onesource Atreus Full time

**CEC Officer - Inbound - Retail Liabilities**
- Department Customer Experience Center
Location Thane/Noida/Bangalore
Reporting Relationship CEC - Team Leader - Inbound
Position Grade Assistant Manager
- 1-2 years with 6 months which should to be in customer service role - Understanding of
call center industry an advantage
- Shift Timings : *Rotational* Males - 24*7, Females - 7 am to 8 pm (Any 9 hours)
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Salary : Up to 3,00,000 LPA
- Age - Up to 30 years
- No transportation facility.
- Transportation boundaries : Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods.
*No western line*

**Position* - Voice Agent (Inbound Calling Process)**
*Education :* Graduates
*Salary* : 12000 - 18000 (In Hand Salary)
*Experience*: 0-2 Yrs
*Shift Timing*: 7am to 11.30 pm (Any 9 hrs shift)
(Women Employees - No Shift beyond 8.30PM will have only day rotational shift timing )

*Location* : Vashi
*Weekly Off:* any 2 Rotational Week Offs

*Requirement*
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Strong computer knowledge and technical skills
- Ability to achieve stretched targets and able to manage the organization standards
- Ability to understand and handle irate customers
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company
- Understanding multiple products and processes
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- BPO voice: 1 year (preferred)
- Voice Customer service: 1 year (required)

**Language**:

- English (preferred)

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