Follow Up Executive

2 weeks ago

Firozabad, India Farukhi Glass Industries Full time

**Key Responsibilities**:

- Handle daily follow-ups with clients regarding order updates, dispatch status, and feedback.
- Coordinate with production and dispatch departments to ensure timely order processing and delivery.
- Maintain records of client interactions, updates, and commitments.
- Communicate with suppliers or transporters for logistics tracking and coordination.
- Provide after-sales support to ensure customer satisfaction.
- Generate follow-up reports and share updates with management.
- Assist in managing complaints, delays, or special requirements.
- Work closely with the sales and operations teams to streamline communication and resolve bottlenecks.
- **Gender**: Female
- **Education**: Graduate in any discipline (Commerce/Business background preferred)
- **Experience**: 1-3 years in follow-up/customer service roles, preferably in the **glass or building materials industry**:

- Excellent communication and interpersonal skills
- Proficiency in MS Office (Excel, Word, Outlook)
- Ability to multitask and handle pressure with patience and professionalism
- Strong organizational and time-management skills
- Knowledge of basic commercial terms like invoice, dispatch, delivery note, etc.

Pay: ₹12,271.91 - ₹27,621.61 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8057129308

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