Associate - Production Support

6 days ago

Pune, India Superior Group Full time

**Description**

Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident

Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem

Management.

implement change tickets for enhancements, new monitoring, and assisting development groups.

runbooks.

availability (up time) using an array of monitoring tools.

support team to perform and validate the associated implementation plan.
- Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and

strive to reduce inefficiencies and manual efforts.
- Assist in special projects and view them as opportunities to enhance your skillset and develop your

growth. These projects can include coding using shell scripting, Python and YAML language for support

functions

**Job Requirements**

Minimum 3-7 years' experience providing hands on IT support and interacting with enterprise
- Experience or aptitude for coding such as shell script or Python for automation.
- Red Hat Enterprise Linux (RHEL) - searching logs, process commands, start/stop processes, use of OS

commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus.
- Working knowledge of Elastic Search, Weblogic, Tomcat, OpenShift, Grafana, and Prometheus.
- Understanding of Java (J2SE), spring, Hibernate, micro services is a must.
- Prior experience in automation projects is must.
- Understanding of Dev ops Tools like uDeploy, Ansible, Team City.
- Having Exposure of Site reliability engineering/devops concept.
- Python knowledge is a plus.
- Preferred knowledge of the ITRS Geneos monitoring tool. Ability to create alerting is a plus or equivalent

skills in another monitoring tool.
- Preferred knowledge of Control-M enterprise scheduling or equivalent scheduling tool.
- Ability to perform Oracle query creation, execution, and efficient usage of SQL Developer
- Working knowledge of Big Data - Hadoop/Secure Data Lake. Able to query Hive/Impala using dBeaver.

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