Customer Service Representative
3 days ago
**Key Responsibilities**:
- Make daily outbound calls to existing and new customers to invite them for store visits.
- Send daily WhatsApp messages featuring new arrivals, latest collections, and offers to your assigned customer list.
- Maintain a consistent follow-up schedule to build trust and ensure visit conversion.
- Maintain accurate records of customer communication and visit status.
- Coordinate with the sales and stock team to get updated product images and ensure timely sharing.
- Handle basic customer queries and escalate complex issues to the relevant departments.
- Provide feedback from customers to the team for continuous improvement.
- Meet weekly targets for customer calls, responses, and visits.
**Requirements**:
- Minimum 2 years of experience in a customer-facing or telesales/support role.
- Strong communication skills in **Hindi and basic English** (Hinglish preferred).
- Proficient in **WhatsApp Business**, basic **Excel/Google Sheets**, and CRM tools.
- Customer-focused with a persuasive and friendly attitude.
- Ability to manage multiple customers and maintain records with attention to detail.
Contact - 9625 9398 10 (Mansi)
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Application Question(s):
- Do you have experience of selling women ethnic wear ?
- Will you be comfortable for calls?
- What is your current salary ?
Work Location: In person
**Speak with the employer**
+91 9625939810
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