
Patient Relation Executive
1 day ago
Ø Manage large amounts of incoming calls.
Ø Generate sales leads.
Ø Responsible for maintaining referral log.
Ø Performs basic inventory duties by monitoring office supplies.
Ø Responsible for preparing and completing CMNs/SOPs for Sales Reps and
documents on tracking log in settings where applicable.
Ø Identify and assess customers’ needs to achieve satisfaction
Ø Keep records of customer interactions, process customer accounts and file
documents.
Ø Follow communication procedures, guidelines and policies.
Ø Resolves all customer questions or concerns via multiple media; the phone,
Ø Responsible for maintaining and updating customer information as needed
Ø Attempts to resolve and de-escalate any issues in a calm manner
Ø Ensures to escalate calls or challenges to supervisor when necessary and
appropriate
Ø Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner
Ø Responsible for tracking call-related information for auditing and reporting purposes
Ø Ensures to provide feedback reports on call issues related to downtime and/or
training issues
Ø Up-sells the services of the company/organization to customers as necessary
Ø Exhibits a detail oriented etiquette and friendly attitude at all times when
answering telephone calls
Ø Appropriately schedules patient appointments for consultations, evaluations,
treatments, follow-up, or re-evaluation
Responsible for maintaining and updating patient medical records.
**Salary**: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Are You From Ahmedabad?
- Are You Ready to Work In Night Shift?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Patient Relation Executive in Hospital: 3 years (required)
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