Patient Relation Executive

2 days ago

Ahmedabad, India EPIC Hospital Full time

Ø Manage large amounts of incoming calls.

Ø Generate sales leads.

Ø Responsible for maintaining referral log.

Ø Performs basic inventory duties by monitoring office supplies.

Ø Responsible for preparing and completing CMNs/SOPs for Sales Reps and
documents on tracking log in settings where applicable.

Ø Identify and assess customers’ needs to achieve satisfaction

Ø Keep records of customer interactions, process customer accounts and file
documents.

Ø Follow communication procedures, guidelines and policies.

Ø Resolves all customer questions or concerns via multiple media; the phone,

Ø Responsible for maintaining and updating customer information as needed

Ø Attempts to resolve and de-escalate any issues in a calm manner

Ø Ensures to escalate calls or challenges to supervisor when necessary and
appropriate

Ø Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner

Ø Responsible for tracking call-related information for auditing and reporting purposes

Ø Ensures to provide feedback reports on call issues related to downtime and/or
training issues

Ø Up-sells the services of the company/organization to customers as necessary

Ø Exhibits a detail oriented etiquette and friendly attitude at all times when
answering telephone calls

Ø Appropriately schedules patient appointments for consultations, evaluations,
treatments, follow-up, or re-evaluation

Responsible for maintaining and updating patient medical records.

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are You From Ahmedabad?
- Are You Ready to Work In Night Shift?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Patient Relation Executive in Hospital: 3 years (required)

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