Medical Engagement Associate

1 week ago

Bengaluru Karnataka, India Indegene Full time

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people managers and account managers.

We are a rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of these will lead to a truly differentiated experience for you.

Medical engagement associate

Job description:
1. Handle inbound and outbound calls of the patients and resolve their queries from appropriate source of information (client-defined FAQs and responses).

2. Maintain data hygiene and validate it.

3. Report adverse events (AEs)/market complaints as per the standard operating procedure. Capture details related to AEs reported by patient in predefined templates and timelines.

4. Coordinate with internal stakeholders to run the operations seamlessly. Attend review meetings from internal leads at regular intervals.

5. Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client.

6. Responsible to participate in assigned training programs relevant to the job & complete client-specific training, if applicable.

7. Responsible to build mastery in the assigned therapy area through self-learning and formal trainings.

8. Volunteer in training programs to develop skills in areas relevant to the job in addition to the areas of interest.

9. Participate in and contribute to various continuous improvement initiatives or company-driven initiative.

10. Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client.

About you : Life science background with product knowledge and MICC experience.

Must have : 1. Excellent communication 2. Domain knowledge 3. Pharmacovigilance knowledge 4. Basic excel 5. Strong documentation skills

EQUAL OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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