Medical Engagement Associate

1 day ago

Bengaluru Karnataka, India Indegene Full time

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.** **We enable healthcare organizations to be future ready and our customer obsession is our driving force**.** We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
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**You will be responsible for**:

- Handle inbound and outbound calls of the patients and resolve their queries from appropriate source of information (client-defined FAQs and responses)
- Patient onboarding, verification, and validation of the documents for the enrolment process
- Empathise with patients and telecounsel them for improved health-related outcomes
- Addressing patient’s queries and concerns from a pre-defined FAQ
- Manage the compliance and adherence of patients enrolled
- Facilitating the availability of free drugs through the Order management system
- Facilitating Diagnostic services by sharing details of test and having those conducted through coupon system.
- Track therapy adherence of patients and initiate necessary interventions by making outbound calls or engaging field counsellors
- Maintain data hygiene and validate it
- Coordinate with internal stakeholders to run the operations seamlessly
- Attend review meetings from internal leads at regular intervals
- Be aware of all organisational, divisional and client-related policies and procedures related to quality, information security and data privacy
- Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client
- Participate in quality audits, compliance, regular training and administer regular feedback surveys
- Facilitate as a SPOC in case of any concern

**Your impact**:
**About you**:

- Opportunity to work with global giants of the pharmaceutical industry
- Make an impact by contributing to improve health outcomes across the globe
- Opportunity to handle End-to-End Engagement for the Patient Support Programme
- Working with a proficient Project and account management team, who will be driving the entire Patient support Program for the client

**Must have**:

- Good oral and written communication skills in English and vernacular language (English, Hindi, Marathi, Malayalam)
- Patient management and patient counselling skills
- Empathy and willingness to listen and relate to patients
- Good computer skills - MS Office (basic knowledge of MS Excel)
- Strong attention to detail and problem-solving skills
- Previous experience in tele-counselling for patients

**Nice to have**:

- Experience in PSP programs earlier

**EQUAL OPPORTUNITY**

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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