Customer Service

6 days ago

Mumbai, India Acme Services Full time

**Immediate Joiners Only**

**Key Areas of Responsibility for Chat Process**:

- Handling incoming and respond to customers’ chats
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route chats to appropriate resources
- Document all chat information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer chats
- Follow up customer chats where necessary
- Complete chat logs and reports
- Other duties as assigned

**Key Areas of Responsibility for Calling Process**:

- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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