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Clinical Support

2 weeks ago

Mumbai Maharashtra, India Ormco Full time

Operating Company: Ormco
Location: Mumbai,Maharashtra,IN
Date Posted: August 22, 2024
Req Number: R5020646

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

**Job Requirements**:
**Key responsibilities**:

- Responsible for successful clinical onboarding of new customers
- Education for the doctors on our internal systems, processes and protocols for Spark case design
- Responsible for facilitating case reviews for our new Spark users during their onboarding period
- Primary point of contact for initial clinical support for new customers
- Scheduling technical follow up with doctors.
- On-boarding software and clinical support of new doctors remotely
- Backing up the field Digital Sales Specialist teams with clinical support
- Attendance of relevant industry events for clinical support
- Providing technical support (software and web) for all the products in our digital portfolio
- Proactive communication with internal and external stakeholders

**Desired work experience, education & skills**:

- Dental Degree or Qualification in Oral Hygiene, Oral Health Therapy or Equivalent
- 4+ year Dental/Orthodontic Industry experience

**Other desired skills**:

- Strong customer service mindset
- Able to work in cross functional, matrixed environment.
- Tech-savvy, fully competent in IT (Word, Excel, PowerPoint, Windows OS)
- Highly developed communication skills
- Strong ability to understand and deliver on technical user requirements.
- Hands-on, detail-oriented, and meticulous nature
- Strong ability to understand and deliver on technical user requirements.
- Proactive, self-driven, good analytical and outstanding problem-solving skills
- Able to work independently as well as in a team.
- Good communication and interpersonal skills
- Build strong and effective partnerships internally with country leadership teams, sales team, global clinical team and other internal stakeholders

**Operating Company**:
Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.