Clinical Support

1 week ago

Mumbai Maharashtra, India Ormco Full time

Operating Company: Ormco
Location: Mumbai,Maharashtra,IN
Date Posted: September 12, 2024
Req Number: R5020499

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

**Job Requirements**:
**Key responsibilities**:

- Responsible for successful clinical onboarding of new customers
- Education for the doctors on our internal systems, processes and protocols for Spark case design
- Responsible for facilitating case reviews for our new Spark users during their onboarding period
- Primary point of contact for initial clinical support for new customers
- Scheduling technical follow up with doctors.
- On-boarding software and clinical support of new doctors remotely
- Backing up the field Digital Sales Specialist teams with clinical support
- Attendance of relevant industry events for clinical support
- Providing technical support (software and web) for all the products in our digital portfolio
- Proactive communication with internal and external stakeholders

**Desired work experience, education & skills**:

- Dental Degree or Qualification in Oral Hygiene, Oral Health Therapy or Equivalent
- 4+ year Dental/Orthodontic Industry experience

**Other desired skills**:

- Strong customer service mindset
- Able to work in cross functional, matrixed environment.
- Tech-savvy, fully competent in IT (Word, Excel, PowerPoint, Windows OS)
- Highly developed communication skills
- Strong ability to understand and deliver on technical user requirements.
- Hands-on, detail-oriented, and meticulous nature
- Strong ability to understand and deliver on technical user requirements.
- Proactive, self-driven, good analytical and outstanding problem-solving skills
- Able to work independently as well as in a team.
- Good communication and interpersonal skills
- Build strong and effective partnerships internally with country leadership teams, sales team, global clinical team and other internal stakeholders.

**Operating Company**:
Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

  • Clinical Quality Assurance Compliance

    5 days ago

    Mumbai, Maharashtra, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & training Experience : 5 plus years Location: Mumbai Type: Full-time Experience Level: (Senior) Manager/Senior Manager Department: Clinical Research Department Purpose of this Role: This role will be responsible for oversight on end-to-end clinical trial activities from quality...

  • Clinical Quality Assurance Compliance

    7 days ago

    Mumbai, Maharashtra, India Maxis Clinical Sciences Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Clinical Quality Assurance Compliance & trainingExperience: 5 plus yearsLocation:MumbaiType:Full-timeExperience Level:[Senior] Manager/Senior ManagerDepartment:Clinical Research DepartmentPurpose of this Role:This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role will be accountable...

  • Clinical Quality Assurance Compliance

    2 days ago

    Mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & trainingExperience : 5 plus yearsLocation: MumbaiType: Full-timeExperience Level: (Senior) Manager/Senior ManagerDepartment: Clinical Research DepartmentPurpose of this Role:This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role will be...

  • Clinical Quality Assurance Compliance

    16 hours ago

    Mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & training Experience: 5 plus years Location: Mumbai Type: Full-time Experience Level: [Senior] Manager/Senior Manager Department: Clinical Research Department Purpose of this Role: This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role...

  • Clinical Quality Assurance Compliance

    2 days ago

    Mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & training Experience : 5 plus years Location: Mumbai Type: Full-time Experience Level: (Senior) Manager/Senior Manager Department: Clinical Research Department Purpose of this Role: This role will be responsible for oversight on end-to-end clinical trial activities from quality...

  • Clinical Quality Assurance Compliance

    1 day ago

    Mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & trainingExperience: 5 plus yearsLocation: MumbaiType: Full-timeExperience Level: [Senior] Manager/Senior ManagerDepartment: Clinical Research Department Purpose of this Role:This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role will be...

  • Clinical Quality Assurance Compliance

    18 hours ago

    mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & trainingExperience: 5 plus yearsLocation: MumbaiType: Full-timeExperience Level: [Senior] Manager/Senior ManagerDepartment: Clinical Research Department Purpose of this Role:This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role will be...

  • Clinical Quality Assurance Compliance

    19 hours ago

    Mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & trainingExperience: 5 plus yearsLocation: MumbaiType: Full-timeExperience Level: [Senior] Manager/Senior ManagerDepartment: Clinical Research Department Purpose of this Role:This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role will be...

  • Clinical Quality Assurance Compliance

    13 hours ago

    Mumbai, India Maxis Clinical Sciences Full time

    Job Title: Clinical Quality Assurance Compliance & training Experience : 5 plus years Location: Mumbai Type: Full-time Experience Level: (Senior) Manager/Senior Manager Department: Clinical Research Department Purpose of this Role: This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role...

  • Manager Clinical Quality Compliance andTraining

    7 days ago

    Mumbai, Maharashtra, India Maxis Clinical Sciences Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Title: Sr. Manager/ Manager Clinical Quality Compliance and TrainingYOUR TASKS AND RESPONSIBILITIES: This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective.This role will be accountable for Quality Compliance (QC) activities of Clinical Trial Medical Science team and Operations team, Clinical...