Front Desk

3 days ago


Bengaluru Karnataka, India Ministry of Skin Full time

**Job Role:Front Desk Coordinator**

**Location : Bangalore**

**Job Summary**:
**Key Responsibilities**:
**1.⁠ ⁠Patient Experience & Reception Management**
- Greet and assist patients with a warm, professional approach.
- Ensure a smooth check-in and check-out process.
- Provide information about treatments, pricing, and appointment availability.
- Maintain a high standard of hospitality to create a luxurious patient experience.

**2.⁠ ⁠Appointment Scheduling & Coordination**
- Manage online and offline appointment bookings efficiently.
- Coordinate doctor schedules, treatment slots, and staff availability.
- Send appointment confirmations and reminders via WhatsApp, SMS, or calls.
- Minimize no-shows by following up with patients before their scheduled visit.

**3.⁠ ⁠Sales & Upselling Services**
- Explain available treatments and recommend additional services or packages based on patient needs.
- Promote membership plans, skincare products, and ongoing offers.
- Track patient preferences and suggest personalized treatment plans.

**4.⁠ ⁠Billing & Payment Management**
- Handle billing, invoicing, and payment processing accurately.
- Maintain records of transactions and update patient accounts.
- Address patient queries related to pricing, payment plans, and insurance (if applicable).

**5.⁠ ⁠Clinic Operations & Communication**
- Coordinate with dermatologists, therapists, and management to ensure smooth clinic operations.
- Maintain and update patient records and CRM databases.
- Ensure the front desk area is clean, organized, and welcoming.
- Handle patient feedback and escalate concerns to management if necessary.

**6. Performance Metrics & Success Goals**
- Maintain a 90%+ appointment attendance rate (minimizing cancellations/no
- shows).
- Increase service upselling by 30% through personalized recommendations.
- Ensure 100% accuracy in scheduling, billing, and patient records.
- Maintain high patient satisfaction scores through professional service.

**Required Skills & Qualifications**
- Experience in front desk operations, hospitality, or healthcare administration.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks efficiently in a fast-paced clinic.
- Familiarity with CRM software, digital appointment scheduling, and billing systems.
- A professional, well-groomed appearance suitable for a premium aesthetic clinic.

Pay: ₹25,624.37 - ₹29,006.24 per month

Schedule:

- Day shift

Work Location: In person



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