Customer Helpdesk Executive
6 days ago
The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services, delivering customer service through multiple channels including human, digital, self-service, and automated.
**Responsibilities**:
- Answer / reply on customer phone calls & mails.
- Understand the customer request / incident and create a ticket and map it to the correct technical teams.
- Coordinate with customer, internal tech teams, vendor team, cross department.
- Maintain the Response & Update SLA.
- Publish communication based on activities, incident, etc.
- Educate customer on Yotta's customer portal.
- Make the shift in charge aware of alerts generated which are critical.
- Coordinate with cross department as and when required.
- Every communication to be documented on mail.
- Identify issue which are a hindrance in day-to-day operations and have it added in the Shift lead’s tracker.
- Alert the Shift In charge based on criticality of Alert / customer’s mail.
- publishing reports in every shift.
- Ensure Compliance to all the management systems of the organization
**Good to have Skills**:
- Routing protocols: OSPF, EIGRP, BGP, etc.
- Good command on communication skills i.e., verbal & written.
- Good analytical skills.
- Basic awareness of all the technologies
- Good at Excel
- Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc)
- Undertake applicable training as communicated from time to time.
- Participation in Risk assessment process, contribute in achieving departmental & management system objectives & Assist in maintaining PIMS controls throughout personal data lifecycle.
**Job Types**: Full-time, Fresher
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
**Education**:
- Bachelor's (required)
**Location**:
- Panvel, Maharashtra (required)
Work Location: In person
Expected Start Date: 24/03/2025
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