Training Facilitator

4 days ago

Bengaluru Karnataka, India IntouchCX Full time

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service, and we need your help We’re seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
As Training Facilitator, You Will
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required

As Training Facilitator, You Have
- BS/BA in Education or Business Administration or equivalent work experience preferred
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Valid travel documents for international travel

  • Corporate Training Facilitator

    1 week ago

    Bengaluru, Karnataka, India beBeeTraining Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Corporate Training FacilitatorAbout the Role: We are seeking a seasoned professional to oversee and deliver comprehensive training programs for our employees. The ideal candidate will possess excellent interpersonal skills, be able to work independently and as part of a team.Main Responsibilities:Develop, implement and evaluate training programs...

  • Training and Development Facilitator

    2 days ago

    Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Pune, India beBeeDevelopment Full time US$ 60,000 - US$ 1,20,000

    Job Title: Training and Development FacilitatorRole Summary:The Training and Development Facilitator will be responsible for coordinating the preparation of core training programs, including planning, organization of resources, communication with stakeholders, confirmation and prep of facilitators, material and communications preparation.This role will also...

  • Retail Training Facilitator

    2 weeks ago

    Bengaluru, Karnataka, India beBeeFacilitator Full time ₹ 8,00,000 - ₹ 12,00,000

    As a Retail Trainer, you will play a vital role in empowering new hires with the skills they need to excel in their roles. Your key responsibilities will include delivering engaging classroom training sessions, ensuring seamless execution of CRT and OJT programs, and tracking learner progress.Key Responsibilities:Conduct interactive training sessions for new...

  • Learning Facilitator

    1 week ago

    Bengaluru, Karnataka, India beBeeLearning Facilitator Full time ₹ 5,00,000 - ₹ 10,00,000

    Transformative Learning ExperienceWe envision a world where education is relevant, engaging, and empowering. Our approach revolves around harnessing the power of play-based learning to create inspiring experiences for children.In this context, we're seeking an exceptional individual who can support the development of impactful learning outcomes through...

  • Training Facilitator

    1 week ago

    Bengaluru, Karnataka, India beBeeSoftSkills Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Role: Soft Skills TrainerAbout the JobWe are seeking an experienced Soft Skills Trainer to join our team. As a Soft Skills Trainer, you will be responsible for delivering high-quality training programs that equip learners with essential skills and knowledge.Key ResponsibilitiesDesign and develop engaging training materials, including presentations,...

  • Expert Facilitator

    6 days ago

    Bengaluru, Karnataka, India KLAY Preschool and Daycare Full time

    FYHR01506 FULL-TIME MUM_VIKHROLI - Job Description: Expert Facilitator - Designation: Expert Facilitator - Reporting: Center Head - Qualifications: Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory or bachelor’s degree Experience Minimum 3 years of early years teaching experience - Work Timings 8.30/9 am - 3.30/4pm (7...

  • Expert Facilitator

    4 days ago

    Bengaluru, Karnataka, India KLAY Preschool and Daycare Full time

    FYHR01551 FULL-TIME MUM_BKCINSPIRE - Job Description: Expert Facilitator - Designation: Expert Facilitator - Reporting: Center Head - Qualifications: Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory or bachelor’s degree Experience Minimum 3 years of early years teaching experience - Work Timings 8.30/9 am - 3.30/4pm (7...

  • Expert Facilitator

    3 hours ago

    Bengaluru, Karnataka, India KLAY Preschool and Daycare Full time

    FYHR01572 FULL-TIME MUM_BKC - Job Description: Expert Facilitator - Designation: Expert Facilitator - Reporting: Center Head - Qualifications: Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory or bachelor’s degree Experience Minimum 3 years of early years teaching experience - Work Timings 8.30/9 am - 3.30/4pm (7...

  • Expert Facilitator

    3 hours ago

    Bengaluru, Karnataka, India KLAY Preschool and Daycare Full time

    FYHR01575 FULL-TIME MUM_ONEINTERNATIONALCENTRE - Job Description: Expert Facilitator - Designation: Expert Facilitator - Reporting: Center Head - Qualifications: Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory or bachelor’s degree Experience Minimum 3 years of early years teaching experience - Work Timings 8.30/9 am -...

  • Business Facilitator

    2 weeks ago

    Bengaluru, Karnataka, India Sambhav Foundation Full time

    Got it! Here's the updated job posting with the new roles and requirements: **Job Opportunities at Sambhav Foundation** Sambhav Foundation is hiring for multiple positions across various business and finance sectors. We provide comprehensive training and placement assistance to ensure your success in your chosen career. If you're looking to start or advance...