Ciient Service Executive

2 days ago


Andheri East Mumbai Maharashtra, India CRP Training and Development Private Limited Full time

**RTO Client Relationship Manager Key Responsibilities**
- Sharing daily MIS to Client and Management
- Update client all latest GR and RTO Notices
- Update client about the RTO Status - In process / Hold / Drop / Document Pending / In Disbursement Stage
- Establish and maintain positive relationships with existing clients like Tata Motors / Kamal Motors / Green line Logistic co /Jiffy Co/ Baral Logistics / Axon etc.
- Provide prompt, efficient, and satisfactory responses to client inquiries.
- Identify opportunities for improving the clients experience and provide feedback to relevant teams and departments. Like wishing them on New year / Various festivals / on Co Anniversary Date etc.
- Analyses clients data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing client experience journey.
- Managing RTO INPUT with help of team.

**Client Service tasks**
- Support successful client retention initiatives, such as customized marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person



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