IT Associate I

3 days ago

Bengaluru, India e-Infochips Full time

**Position**:
IT Associate I

**What you'll be doing**:
Principal Accountabilities
- Provide first-level IT technical 24/7 support by resolving basic to moderately complex technical issues related to program scheduling across Arrow’s business critical systems.
- Coordinate resolution of issues as needed with Development and Level 2 Support Teams
- Escalation to Level 2 Support team as and when needed and Update the existing Action Matrix document as defined in respective IT environments
- Research common problems and recommend solutions; prepare Monthly Status report and review with Development/Level 2 Support teams.

Job Complexity
- Has developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

**What we are looking for**:
Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

**About Arrow**

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.

**Location**:
IN-KA-Bangalore, India (Midford Crescent) GESC

**Time Type**:
Full time

**Job Category**:
Information Technology

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