Telecaller Sales Executive

4 days ago

Uttam Nagar Delhi Delhi, India SYNAPSE CUBE PVT LTD Full time

**About Herb Soul**

Herb Soul is a growing Ayurveda and personal care brand offering natural products for health and wellness. We are looking for a skilled Telecaller to handle customer interactions, promote products, and drive sales.

**Role Overview**

The Telecaller will be responsible for reaching out to potential customers, explaining product benefits, and converting leads into confirmed orders. The role requires strong communication skills, a persuasive approach, and the ability to build trust with customers while maintaining professionalism.

**Key Responsibilities**
- Make outbound calls to leads and existing customers to promote Ayurvedic products.
- Explain product benefits, usage, and offers in a clear and convincing manner.
- Handle customer questions, address objections, and build interest in the products.
- Upsell and cross-sell related products to increase order value.
- Maintain daily call logs, follow-up schedules, and sales reports.
- Process orders accurately and ensure timely updates to the sales team.
- Provide feedback from customers to improve product and service quality.

**Required Skills & Competencies**
- Strong communication skills in **Hindi** and **basic English** (regional languages are a plus).
- Confident and pleasant telephone manner.
- Ability to handle objections and convert hesitant customers.
- Knowledge of upselling and cross-selling techniques.
- Active listening and problem-solving ability.
- Basic computer knowledge for maintaining call records and entering customer details.
- Patience and empathy when dealing with different customer profiles.

**Preferred Qualifications**
- Minimum 12th pass or graduate in any field.
- 0-3 years of telecalling or telesales experience (experience in Ayurveda, healthcare, or FMCG is preferred).
- Training in customer service or sales is an advantage.

**Work Setup & Tools**
- Familiarity with CRM software, Excel, or call tracking systems is helpful.
- Ability to work with lead sheets and follow a structured call process.

**Personality Requirements**
- Self-motivated with a positive attitude toward sales.
- Ability to stay calm under pressure and meet daily targets.

**Compensation**
- Fixed Salary: [₹12000 - ₹15000]
- Incentives/Performance Bonus: Based on monthly sales and upselling targets.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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