
Opening for Csa in Night Shift
1 week ago
**Position for pure Night Shift.**
**Roles & Responsibilities**:
- Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
- Respond to the needs of customers and provide excellent customer service
- Complete call logs and reports handover jobs if needed.
- Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
- Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorization as appropriate for works exceeding set guidelines
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI’s are met
- Managing and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested
International Inbound & Outbound call experience.
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- UK shift
Supplemental pay types:
- Overtime pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9724160089
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