IT Support Technician

2 weeks ago

Remote, India Pearl Technologies Ltd. Full time

**Description**:
Pearl Technologies invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

We are currently expanding and looking to add a motivated and experienced IT Support Specialist

**Responsibilities**:

- Provide day-to-day desktop support such as identifying, researching and resolving technical issues. Analyzing and resolving or escalating data and voice system problems and requests.
- Utilize the IT electronic ticketing system, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
- Co-administer cloud-based Office 365 platform, primarily OneDrive, Skype for Business, MS Office, MS Teams, MS Intune, Outlook and Exchange
- Configure and deploy device policies through MDM/Intune baseline
- Maintain DC offices’ small equipment inventory and assist with on-prem hardware and software
- Maintain conference room audio/visual system and related equipment (Zoom Rooms)
- Coordinate work with local facilities and third-party service providers to support IT and infrastructure systems, including network/server gear, battery backup units and power/data cabling
- Notify IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
- Create and maintain regular reports and documentation on system and technical metrics, and review service desk performance indicators and meet or exceed established SLA’s
- Collaborate with global IT personnel and systems as adopted by the organization
- Participate in team meetings and appropriate corporate meetings and activities
- Participate in periodic sessions to provide performance feedback and input for coaching and technical direction, and participate in annual review process and delivery
- Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity
- Participate in PCI’s innovation efforts and in teams on innovation initiatives
- Perform other duties as assigned.

**Requirements**:

- 2+ years of progressive experience in IT systems supporting Office 365.
- 2+ years’ experience (preferred) in supporting Office 365 including: SharePoint, Teams, Outlook, OneDrive, Groups, Yammer, etc
- Experience supporting users in hybrid on-premises and Azure Active Directory (AAD) environment.
- Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile)
- Must have experience with Microsoft Windows 10 in a corporate environment
- Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
- Excellent interpersonal, oral and written communication skills
- Ability to quickly adapt to new situations and changing priorities
- Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously

**Benefits**
- Competitive Salary
- Career Growth

**Benefits**:

- Paid time off

Work Location: Remote

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