Product Support Representative

6 days ago

Hyderabad Telangana, India IGT Full time

Location: Hyderabad, IN, 500 081
- Requisition ID: 16913

**Main Job Tasks and Responsibilities**:
As a Product Support Representative, our goal is to ensure an exceptionally seamless experience for our customers.
You'll be responsible for:
Providing L1 Tech Support.

Researching required information using our world-class resources.

Collaborating with team members to implement solutions successfully.

You will also:
Handle and resolve customer complaints
Identify and escalate priority issues
Routing calls to the appropriate resource
Following up on tickets to ensure resolution
Detailing information according to our proven standard operating procedures.

**Requirements**:
Proficient in MS office
English language proficiency
Knowledge of customer service principles and practices
Flexible working 24/7 shifts

**Professional Experience/Seniority**:
Some experience in a customer service environment.

**Education**:
Bachelor’s degree or equivalent (Btech Preferred)

**Keys to Success**:
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer Service Orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Teamwork
Stress tolerance
Resilience

LI-YG1
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._
- All IGT employees have a role in information security. Annual training will be assigned and required as appropriate._

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