Room Service Order Taker

8 hours ago


Mumbai, India MELUHA THE FERN AN ECOTEL HOTEL Full time

**Responsible for answering all telephone calls and prioritizing said calls.**:

- **Should have very good telephone etiquettes.**:

- **Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.**:

- **Should have good knowledge of room service menu's and on going promotions in other F&B outlet.**:

- **Should be able to provide recommendations and suggestions to guests upon request.**:

- **Be knowledgeable of all services, facilities and products offered by the hotel.**:

- **Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.**:

- **Display excellent conversation skills and selling techniques at all times.**:

- **Pay attention to guest orders, and know the menu thoroughly.**:

- **Write down all information’s clearly.**:

- **Highlight special requests.**:

- **Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.**:

- **Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.**:

- **If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.**:

- **Ensure correct posting in POS system for communication to the service and kitchen department.**:

- **Able to perform all duties and tasks per the tasks required at the outlet.**

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Ability to commute/relocate:

- Greater Mumbai, Mumbai Suburban - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX



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