Customer Service Executive

6 days ago

Ludhiana Punjab, India Muthoot Mercantile Limited Full time

Handle customer inquiries: Respond to customer inquiries promptly and

Provide product/service information: Educate customers about the company's

products/services, including features, benefits, pricing etc.

Resolve customer complaints: Address customer complaints and concerns in a

timely and empathetic manner, aiming for a satisfactory resolution.

Maintain customer records: Accurately document customer interactions,

transactions, inquiries, and complaints using Excel.

Escalate complex issues: Identify and escalate unresolved or complex customer

issues to the Branch Manager/Area Manager or seek higher-level support from

Head Office for further investigation and resolution.

Maintain customer satisfaction: Strive to achieve high customer satisfaction ratings

through personalised service, attentiveness, and responsiveness.

Stay updated on product knowledge: Continuously update knowledge of the

company's products/services, policies, and processes to provide accurate

information to customers.

**Requirements**:
Bachelor's degree

Proven experience in a customer service role, preferably in a NBFC industry.

Fresher’s can also apply.

Excellent communication skills, both verbal and written, with a friendly and

professional demeanor.

Strong problem-solving and decision-making abilities.

Empathy and patience when dealing with customers, especially in challenging

situations.

Ability to handle multiple tasks simultaneously and work effectively in a fast
- paced environment.

Basic knowledge of computer systems

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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