Customer Care Executive

1 week ago

Park Street Kolkata West Bengal, India Premier Car World Pvt Ltd Full time

**Job Title**: Customer Care Executive
**Location**: Parkstreet
**Department**: Quality Department
**Reports To**: Customer Relationship Manager / CEO
**Company**: Premier Carworld Pvt. Ltd. (Authorised Maruti Suzuki NEXA Dealership)
**Employment Type**: Full-time

**Job Summary**:
As a **Customer Care Executive** at **Maruti Suzuki NEXA - Premier Carworld Pvt. Ltd.**, you will be the face of the brand, responsible for delivering a premium customer experience. Your primary role will involve handling customer queries, managing post-sales interactions, coordinating service follow-ups, and ensuring complete customer satisfaction in line with NEXA’s values of hospitality and relationship building.

**Key Responsibilities**:

- Greet and attend to walk-in customers at the NEXA showroom or service center with professionalism and warmth.
- Ensure timely resolution of customer concerns by coordinating with relevant departments (sales, service, delivery, etc.).
- Maintain accurate records of customer interactions, service follow-ups, and satisfaction levels using CRM software or designated tools.
- Assist in post-sale documentation and delivery coordination to ensure a seamless handover experience.
- Conduct regular follow-up calls after vehicle purchase or servicing to ensure satisfaction and address any issues.
- Collect customer feedback and escalate critical concerns to the management.
- Promote value-added services, extended warranties, insurance renewals, and accessories when appropriate.
- Support dealership events, test drive campaigns, or customer relationship programs organized under NEXA initiatives.
- Adhere to Maruti Suzuki NEXA standards of communication, grooming, and behavior.

**Key Skills & Competencies**:

- Excellent verbal and written communication skills (English, Hindi, and local language).
- Strong interpersonal skills with a customer-first attitude.
- Ability to handle pressure and manage difficult customer situations with patience.
- Good organizational and multitasking abilities.
- Proficient in MS Office and CRM systems.
- Knowledge of automobiles (preferred but not mandatory - training will be provided).

**Educational Qualification**:

- Minimum: Graduate in any discipline
- Preferred: Degree or Diploma in Customer Relationship Management, Marketing, or Hospitality

**Experience**:

- 0.6 months - 3 years in customer service, preferably in the automobile, retail, hospitality, or service industries.
- Freshers with excellent communication skills and a passion for customer service are welcome.

**Compensation & Benefits**:

- As per industry standards
- Incentives linked to customer satisfaction and performance metrics
- Opportunities for training and career growth under the Maruti Suzuki NEXA framework

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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