Customer Care Executive

1 day ago

Park Street Kolkata West Bengal, India Premier Car World Pvt Ltd Full time

**Job Title**: Customer Care Executive
**Location**: Parkstreet
**Department**: Quality Department
**Reports To**: Customer Relationship Manager / CEO
**Company**: Premier Carworld Pvt. Ltd. (Authorised Maruti Suzuki NEXA Dealership)
**Employment Type**: Full-time

**Job Summary**:
As a **Customer Care Executive** at **Maruti Suzuki NEXA - Premier Carworld Pvt. Ltd.**, you will be the face of the brand, responsible for delivering a premium customer experience. Your primary role will involve handling customer queries, managing post-sales interactions, coordinating service follow-ups, and ensuring complete customer satisfaction in line with NEXA’s values of hospitality and relationship building.

**Key Responsibilities**:

- Greet and attend to walk-in customers at the NEXA showroom or service center with professionalism and warmth.
- Ensure timely resolution of customer concerns by coordinating with relevant departments (sales, service, delivery, etc.).
- Maintain accurate records of customer interactions, service follow-ups, and satisfaction levels using CRM software or designated tools.
- Assist in post-sale documentation and delivery coordination to ensure a seamless handover experience.
- Conduct regular follow-up calls after vehicle purchase or servicing to ensure satisfaction and address any issues.
- Collect customer feedback and escalate critical concerns to the management.
- Promote value-added services, extended warranties, insurance renewals, and accessories when appropriate.
- Support dealership events, test drive campaigns, or customer relationship programs organized under NEXA initiatives.
- Adhere to Maruti Suzuki NEXA standards of communication, grooming, and behavior.

**Key Skills & Competencies**:

- Excellent verbal and written communication skills (English, Hindi, and local language).
- Strong interpersonal skills with a customer-first attitude.
- Ability to handle pressure and manage difficult customer situations with patience.
- Good organizational and multitasking abilities.
- Proficient in MS Office and CRM systems.
- Knowledge of automobiles (preferred but not mandatory - training will be provided).

**Educational Qualification**:

- Minimum: Graduate in any discipline
- Preferred: Degree or Diploma in Customer Relationship Management, Marketing, or Hospitality

**Experience**:

- 0.6 months - 3 years in customer service, preferably in the automobile, retail, hospitality, or service industries.
- Freshers with excellent communication skills and a passion for customer service are welcome.

**Compensation & Benefits**:

- As per industry standards
- Incentives linked to customer satisfaction and performance metrics
- Opportunities for training and career growth under the Maruti Suzuki NEXA framework

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

  • Customer Care Executive

    2 days ago

    Park Street, Kolkata, West Bengal, India 3seas Solutions Full time

    Urgent Hiring !!! Position - **Customer Care Executive** Qualification - **Any Graduates** Experience - **Any BPO, KPO or customer care executive positions - 1-2 years in customer handling, Excel maintain, Client coordination.** Salary - **Rs. 12,000/- to Rs. 15,000/- + Gratuity, PF, Mediclaim and others facility.** Job location - **Park Street,...

  • Customer Care Executive

    2 weeks ago

    Park Street, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Fresher Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. In this entry-level role, you will have the opportunity to learn and develop your skills while assisting customers with their inquiries, concerns, and requests. Your main objective will be to ensure customer satisfaction and...

  • Customer Care Executive

    1 week ago

    Park Street, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Fresher Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. In this entry-level role, you will have the opportunity to learn and develop your skills while assisting customers with their inquiries, concerns, and requests. Your main objective will be to ensure customer satisfaction and...

  • Customer Care Executive

    2 weeks ago

    Park Street, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Fresher Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. In this entry-level role, you will have the opportunity to learn and develop your skills while assisting customers with their inquiries, concerns, and requests. Your main objective will be to ensure customer satisfaction and...

  • Customer Care Executive

    3 days ago

    Kolkata, West Bengal, India PREMIER CARWORLD PVT.LTD. Full time

    We are seeking Customer Care Executive to join our Maruti Suzuki dealership as Customer Care Executive. You will play a vital role by satisfying customer according to their need. **Age: 18 - 35 years** **Responsibilities**: Handle customer inquiries, resolve problems and ensure customers satisfaction Follow ups with customer, Supervise vehicle...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India subhadrajobsconsultancy Full time

    1) Hi, We are having the opening for the Bpo, Its is for the Non voice and Voice process Inbound Voice Process, Work From Office For fresher CTC 14500 and In hand 11 to 12 k for the Voice process For Fresher Ctc would be 18k and 14 to 15k in hand for the Chat process. For Exp. Ctc 18500 and in hand 14 to 15k for the Voice process. For EXp. CTC 22k and...

  • Customer Care Executive

    1 week ago

    Kestopur, Kolkata, West Bengal, India Bharti Enterprise Full time

    customer care executive's responsibilities include managing customer queries, resolving issues, and building customer relationships. They may also process orders, payments, and requests. Customer care executive responsibilities - **Resolve issues**: Troubleshoot product or service issues, and resolve customer complaints - **Process orders**: Process orders,...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    We are hiring for the post of Customer Care Executive for Hindi, Bengali & English Language 9147105962 Pay: ₹11,000.00 - ₹14,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer support: 1 year (preferred) - total work: 1 year (preferred) **Language**: - Hindi...

  • Customer Care Executive

    7 days ago

    Kolkata, West Bengal, India Onbright Siksha Foundation Full time

    Required For Customer Care Executive Experience - 0 to 1 yr Good Communication Good Behavior Duty - 8 Hours Qualification - 12th pass minimum Pay: ₹16,099.65 - ₹25,961.19 per month **Benefits**: - Health insurance - Provident Fund Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Kasba, Kolkata, West Bengal, India Drivers4me Full time

    **Job Description: Customer Care Executive** 1. **Company**: Drivers4Me. 2. **Location**: Kolkata. 3. **Reporting Structure**: Reports to the Customer Support Manager. 4. **Position**: Customer Care Executive. 5. **Job Overview**: The Customer Care Executive will be responsible for handling inbound and outbound calls, assisting customers with booking...