Business Application Administrator

**POSITION OVERVIEW**

**RESPONSIBILITES**:

- Administer system access and provide training to users on system functionality.
- Gather and document business requirements from critical stakeholders.
- Manage configuration changes to: audit rules, fields, workflows, roles/permissions, forms, reports, and ensure a standard process and governance for these changes
- Perform QA and testing of defined use cases in support of change management and deployments.
- Problem solve and use good decision-making skills to quickly overcome obstacles by understanding the appropriate level of urgency and business impact.
- Support deployment of changes outside of normal business hours as necessary to minimize disruption.
- Other tasks and activities as assigned.

**AHA/JIRA/Confluence Only**:

- Administer and maintain product management tools such as Aha, JIRA, and Confluence, ensuring they are functional, accessible, and updated to meet the organization's needs
- Regularly evaluate system performance and tool functionality to identify and implement improvements.
- Work with cross-functional teams to integrate product management tools with other organizational software to enhance operational cohesion.

**QUALIFICATIONS AND EXPERIENCE**:

- Minimum 3 years of experience administering the relevant platform or technology
- Minimum 3-5 years of experience in the IT department
- Bachelor's Degree in Business, Information Systems, Computer Science, or related field, or equivalent experience
- Comprehension of and/or experience with data modeling and structures
- Enthusiasm for learning about new methodologies, systems, and solutions
- Demonstrated track record of attention to detail and meeting deadlines.
- Excellent oral and written communication skills.

**Preferred Skills**:

- Experience in product operations, project management, or related role.
- Familiarity with product development lifecycle, and Agile methodologies.
- Experience working in a Supply Chain Logistics environment is a strong advantage
- Certifications in Business Applications or Project Management (e.g., PMP, ITIL, or Agile certifications).
- Experience with CRM tools, ERP systems, or cloud-based platforms like Salesforce, SAP, or Microsoft Dynamics.

**Technical Skills**:

- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Experience working with SQL.

**A**HA/JIRA/Confluence Only**:

- Minimum 1-3 years of hands-on experience with Aha admin roles and its product management features.
- Minimum 3 years of experience administering Jira in a business or enterprise environment.
- Minimum 1-3 years hands-on experience managing Confluence Cloud and/or Data Center, including space configuration, permissions, templates, and macros.

**AHA**
- Ability to translate business needs into technical configurations within Aha to support product road mapping, release planning, and feature tracking.
- Proven experience in user provisioning, permissions, and configuration of account settings, and customizations
- Familiarity with integrating Aha with tools like Jira, Azure DevOps, or Slack using APIs or middleware.
- Understanding of authentication protocols (e.g., SSO, SAML), data privacy, and access control best practices.

**JIRA**:

- Hands-on experience configuring and maintaining Jira (Cloud and/or Server), including workflows, custom fields, screens, permissions, and notification schemes.
- Ability to manage user roles, groups, and project configurations across multiple teams.
- Skilled in designing and implementing custom workflows, issue types, and automation rules to support business processes.
- Experience installing, configuring, and managing Jira plugins

**Confluence**:

- Ability to manage user access, roles, and group permissions in alignment with organizational policies.
- Familiarity with customizing Confluence using CSS, HTML, and the Atlassian Marketplace apps

PHYSICAL REQUIREMENTS:

- General office environment and responsibilities requiring:

- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.
- Placing and receiving phone calls.
- Occasionally moving and lifting objects up to 20 pounds.
- May require travel if needed.
- E2open participates in the E-verify program in certain locations, as required by law._