IT Assistant

OVERVIEW

**Post Number**: 4INADM0707RP

**Grade**: G-4

**Parent Sector**: Sector For Administration and Management (ADM)

**Duty Station**: New Delhi

**Job Family**: Administration

**Type of Contract**: Fixed Term Field

**Duration of Contract**: 2 years with possibility of renewal

**Application open to (Midnight Paris time)**: 20-SEP-22

**UNESCO Core Values**: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

OVERVIEW OF THE FUNCTIONS OF THE POST
Long Description
Under the authority of the Director of the UNESCO New Delhi Office and the direct supervision of the Finance and Administrative Officer, UNESCO New Delhi, the incumbent will represent the Administration Unit and will perform the following duties:
**ICT Maintenance Services**:
Administration and maintenance of the ICT infrastructure, equipment and services.

Undertake action for the upgrade, repairs or replacement of ICT infrastructure, equipment and services when and where appropriate.

Assist the users on the implementation of backups in order to safeguard their own information, keep backup copies of the server information. Ensure that this backup is kept in a safe place in case of a contingency.

Keep the IT Business continuity Plan and IT Security Plan updated.

Long Description

**Desktop Support Services**:
Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, gadgets and other peripheral accessories like desktops, laptops, notebooks, tablets, phone sets, docking stations, printers, scanners, cameras, sound and voice devices.

Provide support to all users using remotely connectivity tools, such as TEAMS, Skype, S4B, Zoom, Global Protect, etc Ensure connectivity with HQ. Follow up any problems encountered with the VPN connection and find the best possible solution.

Provide/facilitate training on information technologies to the Office staff.

Keep update the maintenance annual plan for IT equipment.

Long Description

**Procurement Support Services**:
Advice the Financial and Administrative Officer on new opportunities for improvement and upgrade of the IT equipment and the network.

Assist in the negotiation with local ISP Operators for telephone project via S4B and internet ensuring the prices are going down and the required bandwidths always increasing in order to cope with new needs like O365 for instance.

Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service.

Assist in the identification of providers for IT equipment, and in the use of LTAs established by UNESCO and other UN entities, at local or HQ level.

Provide inputs in the occasional selection of local IT experts undertaking repairs and other works on ICT infrastructure and equipment.

COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) - For detailed information, please consult the UNESCO Competency Framework.
REQUIRED QUALIFICATIONS
Education

Completed Secondary, technical and/or vocational education.

Work Experience

Minimum three years of relevant work experience in administrative/technical/IT support Services.

Experience in providing software assistance, supporting databases and website basic troubleshooting / maintenance activities.

Experience in setting up and providing support to virtual events.

IT experience with PC and video conference tools.

Skills/Competencies

Good knowledge of standard virtual platform operations.

Languages

Excellent working knowledge of English.

DESIRABLE QUALIFICATIONS
Education

A university degree in Information Technology or related domain.

Work Experience

Work experience within an international environment.
IT experience with Mac will be a clear advantage.

Languages

Knowledge of French or any other official UNESCO language (Arabic, Chinese, Russian, Spanish).

BENEFITS AND ENTITLEMENTS
UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For full information on benefits and entitlements, please consult our Guide to Staff Benefits.
SELECTION AND RECRUITMENT PROCESS

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UNESCO does not charge a fee at any stage of the recruitment process.