Workplace Ambassador

JLL supports the Whole You, personally and professionally.
JOB DESCRIPTION - AMBASSADOR SERVICES -AMBASSADOR
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
Job Summary
The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment
**Key Responsibilities**:Client and Employee Assistance**:
Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized.
Serve as the primary point of contact for employees, providing a high-touch, hospitable experience.
Maintain conference rooms for cleanliness and set-up.
Organize and manage fun, engaging community events to foster employee connections.
Drive behavioral changes to support new ways of working (e.g., hoteling etiquette).
**Conference and Meeting Room Booking Management**:
Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use.
Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals.
Check and ensure all necessary equipment and facilities are in good working condition.
Collaborate with relevant teams for outsourced items ordered for events.
Be aware of any project works or building issues that may impact your customers
**Community & Event Management**:
Conduct pulse surveys to understand occupants' needs and address concerns.
Conduct monthly Workplace Connect and Focus Meet sessions with various projects.
Capture feedback through personal interactions and point of view app.
Perform routine walkthroughs and assessments of the space.
Maintain effective communication and working relationships with all other departments.
Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace.
Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions.
Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team.
Floor Inspections
Monitor cleanliness at the workplace especially key touchpoint areas.
Ensure level of cleanliness is at its optimum level.
Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM.
Manage vendor to ensure compliance for scheduled maintenance.

**Requirements**:
Excellent interpersonal skills with a customer-focused mindset.
Strong organizational and problem-solving abilities.
Proactive and self-motivated individual with the ability to work independently.
Attention to detail and ability to prioritize tasks.
Good communication skills with the ability to engage and connect with people.

**Qualifications**:
Bachelor’s degree or equivalent
Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to work independently - strong prioritization and time management skills
Ability to work with diverse teams - lead by example; respectful, cooperative, accountable
Ability to manage multiple priorities and deliver results in a fast-paced environment
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our p