Telesales Representative

5 days ago

Bellandur Bengaluru Karnataka, India Hirementum Full time

Contacting customersTelesales representatives reach out to potential and existing customers via phone to introduce products or services, answer questions, and close sales.
- Following upTelesales representatives follow up with customers after purchases to initiate repeat orders and ensure customer satisfaction.
- Maintaining recordsTelesales representatives keep detailed records of calls, sales, and customer feedback.
- Updating customer informationTelesales representatives enter and update customer information in a database, including names, phone numbers, and addresses.
- Handling grievancesTelesales representatives handle customer complaints and grievances to preserve the company's reputation.
- Keeping up with trendsTelesales representatives stay aware of industry trends and new product launches.
- Directing callsTelesales representatives direct calls to other departments as needed.
- Preparing reportsTelesales representatives prepare sales reports and compare competitors' offers.

Telesales representatives are also known as telemarketers or call center representatives.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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