Executive Exams Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Job Title : Executive Exams Operations**

**Purpose of job**:
To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers.

**Role context**

**The British Council Around the World**

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

**South Asia Region**:The region is of high priority for the UK covering both high-growth economies (notably India, with a population of 1.2bn) and other countries important to the UK from a security perspective, principally Pakistan and Afghanistan. It comprises India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. Programme priority areas are English, where there is a need to develop a stronger product offer for teachers and learners; Higher Education (with large opportunities in market intelligence and knowledge transfer) and the Arts. The region’s exams business is one of the largest in the network.

**The British Council In India**

The British Council has been operating in India since 1948. Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India.

We work in arts, education and by sharing the English language and increasingly focus on transformative programmes online (with the aim of reaching of tens of millions of people online in 2017 and more in future years) and through partnerships in States across the country

**Main opportunities/challenges for this role**

Your role will include the following areas: exam logistics, test day planning, post-test activities, test day staff / examiner allocation.
- Responsible for operational excellence in the planning and delivery of Distribution and other

examinations.
- Adhere to India Exams, global and board specific procedures, policies and ensure that procedural timelines are met.
- Responsible for compliant and secure storage of all required data and materials
- Provide required financial data as required to ensure an efficient, secure and appropriately controlled environment as per British Council’s financial control standards
- Coordinate all resources efficiently, taking into account times of peak activity and factors which could influence operations, for example festivals and seasonal weather constraints
- Manage and ensure all storage of exams material and information is secure, compliant and meets all procedures and policies.
- Support Exams operations, logistics and exam delivery by supporting pre and post exams delivery.
- Co-ordinate first level communications with customers and vendors.
- Complete required financial tasks as per British Council Financial guidelines and provide accurate financial information when requested.
- Adhere to operations service level agreements & agreed turnaround times as per customer service standards
- To ensure compliance with all corporate standards (e.g. DISTRIBUTION audits, Quality, Control and Compliance, Equality, Diversity & Inclusion, Data Protection and Safeguarding as well as externally driven client requirements) and in line with agreed financial and non
- financial targets.

**Qualifications**
- Any graduate

**Further Information**

Pay Band - 4

Contract Type - FTC

Department/Country
- Country/Cluster Operations /India

Closing Date (Time) - 14 July 25 (IST)

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UN