Associate - IELTS/Digital exams

Job Description We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire. Job Title: Associate - IELTS/Digital exams Role Purpose Are you eager to learn and excel in the role of Greeter and Proctor for IELTS Online exams Join us as a trainee and master the techniques of service delivery. You will be responsible for greeting and proctoring during live test sessions, managing operational tasks using various tools and applications to ensure exams are conducted efficiently and effectively. This role will help you develop the skills needed to become a Greeter and Proctor Executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process. If you're ready to embark on this learning journey and contribute to our mission, apply now Main Accountabilities In this role, you will play a vital part in ensuring the smooth execution of exam sessions, providing candidate support, and maintaining high-quality standards. Your responsibilities will include validating candidate information before the start of each exam, resolving candidate queries during the check-in process, and identifying and escalating priority issues when necessary. You will also route and transfer issues to the appropriate resources or channels and follow up on inquiries as required. Accurate and timely completion of logs and data sheets will be essential, along with meeting daily transaction targets while maintaining high-quality standards. As a proctor, you will remotely oversee up to six candidates per session during live test sessions. These sessions require continuous sitting for 3-4 hours, where you will be responsible for ensuring that candidates adhere to defined parameters. Any observed malpractices or inconsistencies must be reported to the team leader according to the evaluation guidelines. Additionally, you will need to document candidate activities, complete logs, and ensure the daily transaction targets are met with high quality. For candidates experiencing technical issues on test day, you will need to complete incident trackers and documentation promptly. You will also be required to comply with all information security policies, raise incidents or whistleblow when noncompliance is observed, and ensure adherence to organizational policies such as the code of conduct and IT policy. If you are committed to maintaining high standards, have a keen eye for detail, and can thrive in a remote proctoring environment, we invite you to apply for this exciting opportunity. Qualification & Experience - Graduate - 0-1 year of work experience Important Information Pay Band: 3/I No. of positions: 2 Country/Location: Noida, India Department: Exams Contract Type: Fixed Term Local Contract 1 Year Condition Of Employment Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited Applications are welcomed from candidates in Delhi or Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.