Call Center Representative

1 day ago

HITEC City Hyderabad Telangana, India Meera Consulting Ltd Full time

**Position Title**: Call Center Executive
**Location**: Hi Tech City

**Job Type**: Full-time / Part-time

**Job Overview**:
**Key Responsibilities**:

- **Customer Support**: Handle inbound and outbound customer calls, addressing queries related to products, services, and account issues.
- **Issue Resolution**: Identify customer concerns and provide appropriate solutions or escalate issues to the relevant department when necessary.
- **Product Knowledge**: Maintain up-to-date knowledge of products, services, policies, and procedures to effectively assist customers.
- **Documentation**: Accurately log customer interactions, issues, and resolutions in the CRM or call center system.
- **Quality Assurance**: Adhere to quality standards, follow scripts, and ensure compliance with company protocols.
- **Customer Retention**: Strive to create a positive customer experience, promoting customer loyalty and retention.
- **Performance Metrics**: Meet or exceed performance targets such as call handling time, customer satisfaction ratings, and issue resolution rates.
- **Team Collaboration**: Collaborate with colleagues and other departments to ensure efficient problem-solving and customer service.

**Skills and Qualifications**:

- **Excellent Communication Skills**: Strong verbal and written communication skills, with the ability to clearly explain information to customers.
- **Customer-Oriented**: Strong empathy and patience with customers, focusing on providing positive experiences.
- **Problem-Solving Abilities**: Ability to think quickly and resolve customer issues effectively.
- **Attention to Detail**: Accuracy in handling customer information and processing transactions.
- **Multitasking Skills**: Ability to handle multiple tasks, such as responding to customer queries while documenting information.
- **Time Management**: Strong organizational skills to manage call volumes and meet service level targets.
- **Technical Proficiency**: Comfortable using computers, CRM software, and call center technology.

**Preferred Qualifications**:

- **Experience**: Previous experience in a customer service or call center environment is preferred.
- **Education**: High school diploma or equivalent; college degree is a plus.
- **Language Skills**: Additional language skills (e.g., Spanish, French, etc.) are a plus.
- **Knowledge of Call Center Software**: Familiarity with CRM tools or call center software is beneficial

**Job Types**: Full-time, Permanent

Pay: ₹9,160.20 - ₹31,928.57 per month

Schedule:

- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8977003845

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