Invoicing Agent

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Mission
**The Egencia FinOps Invoicing Agent**:

- has accountability for the timely production of Egencia customer invoices, with the aim of achieving a consistent and accurate invoicing flow to help secure cash flow.
- reports to a Team Leader based in the Invoicing Operations team.

Main Responsibilities & Activities
- Organise and prioritise your own workload as per the agreed guidelines
- Create manual billing data and review, analyse and correct billing rejections from the automatic processes for the processing of multiple POS. Liaising with internal and external partners to obtain the necessary information to ensure correctly detailed invoices
- Validate and process cancelled and refunded bookings on a timely basis
- Manage Invoice mailboxes addressing all requests in accordance with the defined SLA (Service Level Agreements), providing feedback to management about bookings which cannot be invoiced
- General deliverables include defined weekly reporting in line with SOX (Sarbanes Oxley) standards, following all Egencia invoicing procedures and covering other roles when r

Competencies profile
- Manages time to complete work effectively and efficiently
- Problem solving: Takes initiative to identify current and potential problems and determines the best solution.
- Clearly and effectively conveys information through a variety of means
- Think bigger not focusing only on daily work and targets but helping the team to be prepared to agile Priorities.
- Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.

Skills/Experience - Essential
- End to end understanding of automated and manual billing environment
- Excellent communication skills - confident manner
- A flexible, hands-on approach with strong initiative and motivation to work in constantly changing environment
- Excellent team player

Skills/Experience - Desirable
- Travel industry experience highly desirable
- Proficient level of Excel knowledge (for example, lookups and pivots)

Location Gurgaon, India
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
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